Delete your WooliiPorter account

Delete in the app

• Open the WooliiPorter app and sign in.
• Go to Me → Settings → Delete account.
• Confirm with your current password. Accounts without a password (Google or email-code sign-in) need to have signed in on that device within the last 15 minutes.

Delete without the app

Email support@woolii.com from the address on your account, with the subject "Delete my account". We confirm that the request comes from the account holder before closing the account, and reply when it is done.

Before you delete

• Finish or cancel shipments that are still in progress.
• Decide what happens to goods still in the warehouse (ship, return or dispose).
• Use or withdraw any wallet balance, and wait for top-ups or refunds in progress to finish.
• Finish or cancel Buy for Me orders that are still open.
• Merchant accounts are closed by contacting support, not in the app.

What happens when you delete

• The account is closed and deactivated immediately, and every signed-in device is signed out.
• You can no longer sign in to the account. The email address can be used to create a new, separate account.
• App notifications and account emails stop.

Data we keep

Deleting does not erase the account's data. Your profile, contact details, addresses, recipient tax IDs, shipments, declarations, payments, wallet records, coupons and notifications are kept with the closed account, because customs and tax rules require us to keep records of the shipments we handled. If you want personal information erased that the law does not require us to keep, ask support@woolii.com and we will tell you what can be removed. The Privacy Policy explains how long records are kept and your other rights.