Platform Account Terms

You must have legal capacity to enter this agreement. An individual account must be used in the account holder’s own name by a person with that capacity; where a person lacks capacity, an authorized parent or guardian should obtain services in their own name. If you act for a business or other organization, you must have its authority and accurately identify the organization and your role. We may request reasonable evidence relevant to account security, signing authority or the services requested.

Your name, email, country or region, business and contact details must be accurate, complete and kept current. You must not impersonate another person, fabricate authority or use multiple accounts to evade a suspension, outstanding payment or service restriction.

Protect your password, email, third-party sign-in account and any API credentials you are permitted to use. Grant business access only to appropriately authorized people. Tell us promptly about unusual access, compromised credentials or changes in authority, and take reasonable steps to limit resulting loss.

We may act on instructions submitted through valid authentication and permission checks and retain evidence of those instructions. You are responsible for your actions and those of people you authorize. Responsibility for unauthorized activity depends on actual authority, each party’s fault, known security notices and applicable law; a successful sign-in record alone does not make you responsible for every resulting loss.

You may use the platform within your account permissions and purchased service scope. Intellectual property in the software, interface and content we produce remains with its respective owners. Do not obtain other users’ data without authority, bypass permissions or security controls, maliciously disrupt systems, distribute malware or use the platform for fraud or unlawful activities. Authorized APIs and connectors remain subject to their access permissions and interface rules.

You retain your rights in the information, product images and documents you provide. You permit us and the partners needed for performance to receive, store, copy, display to authorized people, convert the format of and transmit those materials as necessary to provide your requested services, resolve support matters and disputes, protect system security and comply with law. This permission does not transfer ownership or authorize unrelated public promotion using your information, parcel photos or customer lists. Personal information remains subject to the Privacy Policy and applicable law.

Registration establishes a platform account; it does not guarantee acceptance of any goods, destination, warehouse, shipping product or merchant operation. Before a first personal forwarding request, you must confirm the Personal Forwarding Agreement. Separate services, including purchasing assistance, have their own disclosed conditions.

Merchants using the website, Shopify, WooCommerce, Amazon or a direct API must provide business information, pass manual review and confirm their online contract. Connecting a store, installing an app, verifying email or receiving test access does not activate production services. Merchant service scope, the account discount from published merchant freight rates and other commercial terms are governed by the effective merchant agreement and price proposal accepted by both parties. Individual product, warehouse, inventory, information, payment and operational requirements still apply after activation.

The relevant service agreement, confirmed quotation and order snapshot govern that service, its price and responsibilities. An accepted service-specific provision prevails over a conflicting account provision for that transaction, subject to mandatory legal protections. Registration does not automatically authorize wallet debits, buy insurance, add paid services or grant credit terms.

Within a separate service request that you submit and we accept, we may arrange the applicable partner warehouses, transport and technology providers, provide necessary information and instructions to them, and receive and consolidate performance updates. You must be entitled to provide recipient and other individuals’ information and give any notices or obtain any authority required by applicable law.

When you connect a commerce platform, you authorize us to read information needed for fulfillment and return relevant status and tracking data within the connection permissions and your effective service contract. A connector does not replace your responsibilities as the seller or authorize unrelated business on your behalf. For Shopify, we accept only fulfillment requests assigned to the Woolii location that meet the applicable operational conditions.

Registration itself is not an instruction to inspect, unpack, declare, destroy or resell any parcel. Authority, charges and conditions for those actions are governed by the relevant service agreement, specific instructions and applicable law.

The Privacy Policy explains how account, business, recipient and usage information is processed. Acceptance of these account terms is not consent to every use of data. Optional marketing, non-essential cookies and other separate purposes requiring consent remain your separate choice; declining them does not prevent basic registration. Matters requiring separate information or consent by law must follow the relevant process.

We may send verification, security, contract, payment, order and necessary service messages through your account and the email you provide. Keep your contact information current and monitor operational notices. You agree to receive account and service documents electronically in a form you can access and retain, subject to any legally required alternative form. Unsubscribing from marketing does not stop necessary transactional messages.

Where we have reasonable grounds to suspect false identity or authority, account compromise, unlawful use, a serious breach of an accepted agreement, or a legal requirement to restrict service, we may request further information, restrict relevant features or suspend the account. Measures must be proportionate to the actual risk. Except where urgent security concerns, legal restrictions or the integrity of an investigation prevent notice, we will explain the reason and provide a reasonable correction or review route. Relevant access will be restored where verification resolves the restriction. Reinstallation or re-registration does not remove a valid restriction.

You may request account closure through platform support. Closure or suspension does not retrospectively cancel accepted orders, valid payment obligations, refunds, claims or legal duties. Stored goods, shipments in transit and outstanding matters will be handled under the relevant service agreement. These terms do not authorize confiscation of balances or arbitrary disposal of goods. Deletion and necessary retention of personal information follow the Privacy Policy and applicable law.

We will use reasonable care and skill in maintaining account services and remain responsible for breaches or fault for which applicable law makes us responsible. Each party is responsible for loss caused by its breach of this agreement according to applicable law, actual fault and causation, and should take reasonable steps to mitigate loss.

Maintenance, network problems and third-party failures can interrupt the platform; we will reasonably address identified issues. Non-binding estimates, automated explanations and tracking status do not replace an effective quotation, staff decision or agreed performance commitment. Automated support information may require verification; order changes, refunds and claims must be confirmed through the relevant business process.

Transport compensation, warehouse responsibility and service-specific restrictions are governed by the service agreement you actually accept, rather than undisclosed supplier terms at registration. No provision excludes liability that the law prohibits excluding or limits non-waivable consumer rights.

We retain the version you accept and its confirmation record and provide the applicable text for you to view and keep. Updates responding to service or legal changes will identify their version and effective arrangements. Material changes affecting your principal rights, responsibilities or charges will be reasonably highlighted and require any necessary renewed confirmation before applying to new business. Editing a webpage alone will not retrospectively change a confirmed order or signed commercial terms. Corrections that do not change substantive rights or obligations may be notified through an update record.

If you do not accept new material terms, you may stop placing new business and request account closure. Existing business and outstanding matters remain governed by their effective terms and applicable law.

To the extent legally permitted, this account agreement is governed by Delaware law. This does not deprive you of mandatory consumer protections in your place of residence or other non-excludable statutory rights. You may first seek resolution through support; doing so is not a restriction on lawful complaints, proceedings, urgent relief or other remedies. Judicial disputes may be brought before a court having jurisdiction under applicable law.

The English and Chinese versions are intended to have the same meaning. Any translation difference will be interpreted with reference to the version shown at acceptance and applicable law, without reducing statutory protections. If a provision is invalid, the remaining provisions that can operate independently continue to apply.

For account and operational matters, use the support channels at porter.woolii.com. Privacy-rights requests may also be sent to support@woolii.com. Operator: WOOLII, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States.