Contact
Reach a person, with your record already attached.
Account and parcel questions go through support, where a ticket carries the order record with it — the scan, the photographs, the measurement, the quote and the timeline. Merchant fit questions can be asked here before you open an account.
Channels
Four ways to reach WooliiPorter
WooliiPorter answers on four channels: email at [email protected], a US phone line on +1 (925) 398-3851, WeChat at Hefamily_1010, and support tickets raised from inside a merchant account. A ticket carries the order record with it, so a question about one parcel arrives with the scan, the photographs and the measurement attached.
| [email protected] | |
| US phone | +1 (925) 398-3851 |
| Hefamily_1010 | |
| Support tickets | From inside your account, with the order record attached |
Support centre · Who you are dealing with · About WooliiPorter
Coverage
Seven days a week, 09:00–21:00 GMT+8
Support runs every day of the week, covering the full China working day and the evening after it — which is when the warehouse handling your goods is actually operating.
Most parcel questions are already answered before you ask one: the record shows what was scanned, what was measured, what was quoted and what the carrier reported, and it updates as the work happens. A wallet shortfall holds new warehouse work and resumes on top-up, and shipments already in flight are never held, so an overnight balance question cancels nothing.
Routing
Three different questions, three different places
WooliiPorter routes three kinds of question to three places. An existing account, parcel or shipment goes to a support ticket raised inside the account, which carries the record with it. Whether WooliiPorter fits a store goes to the contact form. Building an integration goes to the Merchant API reference and the API access application.
| An existing account, parcel or shipment | Support ticket from inside your account — it carries the record with it |
|---|---|
| Whether WooliiPorter fits your store | The contact form, or open an account and submit the integration application from inside it |
| Building an integration | The Merchant API reference for the contract, and the access application for a key |
Merchant API reference · Apply for API access · Create your merchant account