Trust · The record
Every warehouse action carries a name, a timestamp and a photograph.
Goods you cannot see are handled by people you have not met. What makes that workable is not a promise — it is that each handling step writes a record, and the record is attached to your order rather than to somebody's memory.
On arrival
What exists the moment your supplier's parcel lands
Every inbound parcel is scanned, photographed, weighed and measured at intake, and its contents are recorded against the parcel record. Anything that does not match — a short count, damaged outer packaging, an unexpected item — is flagged at intake and attached to the order with the code that raised it, so it reaches you while the goods are still in our building and still fixable.
Who decides
The operator who opens the box sets the cargo type, and the record stores their name
Cargo type decides the route and the price, so it is set by the person physically holding the goods rather than inferred from a store category. The record stores who confirmed it and when. Your declaration and your product category pre-fill the screen to save typing.
If the confirmed type differs from the declaration, the change is visible on the record with the operator and timestamp attached, so a price that moves is a price you can trace.
Photo evidence
Every declared service closes with a photograph before the order can move
Relabelling, FNSKU labelling, repacking, polybagging, bundling and compliance stickers are executed from your written instructions, illustrations and printable label files. Each declared service closes with mandatory photo evidence, and the order cannot move to packing until it does. Each service is its own settlement line item, so what you were billed for and what was photographed are the same list.
For an FBA seller that record is the answer to a specific question: if a unit is questioned after it arrives, you have the photograph, the operator, the timestamp and the instruction the work was executed from — all produced before the shipment left China.
The gate
Two things happen before a shipment leaves, and both involve you
The packed parcel is measured and quoted from the live rate table, and nothing dispatches until you approve that quote. An order containing both stocked and unstocked lines waits for your recorded route choice and then travels as one shipment.
Those are the two points where the system stops and asks, and they exist so that no shipment leaves on a number or a route you have not seen.
Before the border
A parcel that would fail at the border is caught in the warehouse
Each destination carries its own policy record, applied before dispatch: a weight cap and four separate dimension caps, shape rejection where a destination requires it, a declared-value floor per item and ceiling per parcel, PO-box rejection and destination-specific address requirements, recipient tax-identity requirements with stored validation patterns for Mexico, Brazil and South Korea, and item restrictions resolving to exactly one of prohibited, restricted, or documentation-required.
Destination authorities set the rules; WooliiPorter applies them in China.
Reconciliation
The count and the bill are computed from the same ledger
Every stock movement is written to one immutable ledger, and both your inventory view and your monthly statement are computed from it. The settlement for a shipment is a list of fee line items that reconciles against the packed quote and carries its ID. When a number is questioned, there is something to check it against rather than an assurance that the data is correct.
Every fee layer and what it is measured in · How the China leg runs, step by step
Questions
What evidence does WooliiPorter hold on my shipment?
Each inbound parcel is scanned, photographed, weighed and measured at intake with contents recorded. Each declared value-added service closes with photo evidence before packing. Cargo type carries the operator who confirmed it and the timestamp. Exceptions attach to the order with the code that raised them, and the settlement reconciles against the packed quote.
How do I show that prep work was done to spec?
Every declared prep service produces a photograph of the unit, the operator who performed the work, the timestamp, and the written instruction the work was executed from, all before the shipment leaves China. Each service is its own settlement line item, so the billed list and the photographed list are the same list.
Who confirms what kind of cargo my goods are?
The warehouse operator who physically opens the box at receiving. The record stores who confirmed it and when. Your declaration and store category pre-fill the screen. Cargo type selects the route and the rate card, so it is confirmed by someone holding the goods rather than derived from a product category.
What happens when something arrives wrong?
It is flagged at intake, while the goods are still in the warehouse. Scan and photo evidence attaches to the parcel record and the exception attaches to the order with the code that raised it. You choose how it is handled, and unusual cases route through an approval-gated review rather than an on-shift decision.
Can a shipment leave without my approval?
No. The packed quote is produced after packing and measurement, and dispatch waits on your approval of it. An order containing both stocked and unstocked lines waits for your recorded route choice as well. An agent connected over MCP cannot complete either decision on your behalf.