SHOPIFY PILOT · HELP
Fix the failed station, not the whole order.
The channel console separates installation, webhook, queue, routing, dispatch and push-back evidence so operators can intervene without duplicating an order.
TRIAGE ORDER
Start at the first orange station.
Later stations depend on earlier ones. Repairing tracking cannot fix an order that never became a Woolii fulfillment intent.
Connection required
Generate a fresh one-time code in WooliiPorter. Confirm the code belongs to the same merchant account and has not expired.
Location or scope warning
Re-open the embedded app after scope changes. Use Install repair only when the channel console shows a missing fulfillment service, location or required scope.
Assigned order not received
Confirm the fulfillment order is assigned to the Woolii location. Ordinary Shopify orders are not imported unless Shopify creates an assigned fulfillment request.
Job failed
Open the failed queue item, resolve its reported cause, enter an operator reason and retry the same job. Retrying does not create a second business event.
Tracking did not return
Confirm the Woolii fulfillment order has a real carrier and tracking number. Then use the two-step Resync action for the failed push record.
NEED WOOLII REVIEW?
Keep the order and error reference together.
Send the shop domain, Woolii intent or job ID, and the visible error code. Do not send access tokens, webhook payloads or customer data by email.