SHOPIFY · HELP
Resolve each order action with a clear operation history.
Connection, order intake, product selection, warehouse work, billing and Shopify updates have visible status and recovery actions, helping your team keep fulfillment moving.
TRIAGE ORDER
Start at the first orange station.
Later stations depend on earlier ones. Confirm the WooliiPorter fulfillment record before reviewing downstream tracking updates.
Connection required
Use Connect account in the embedded app and finish the secure browser handoff. Existing merchants may generate a fresh 15-minute connection code in the channel console if the handoff cannot be completed.
Location or scope warning
Re-open the embedded app after scope changes. Use Install repair only when the channel console shows a missing fulfillment service, location or required scope.
Assigned order not received
Confirm the fulfillment order is assigned to the Woolii location. The assigned fulfillment request is the entry point for the WooliiPorter workflow.
Order needs merchant action
Open the latest order activity in the embedded app. Review product links, wallet funding, mixed-order decisions and the logistics product available for the destination.
Job failed
Open the failed queue item, resolve its reported cause, enter an operator reason and retry the same job. Retrying preserves the original job and business reference.
Cancellation is under review
If picking or packing started, the warehouse team must stop work and return stock. If transport started, an authorized interception or after-sales decision is required. The physical decision determines the cancellation result returned to Shopify. After the review is closed, submit the cancellation again in Shopify so the final platform response can be recorded.
Tracking did not return
Confirm the Woolii shipment was physically handed over and has a WooliiPorter public tracking number. Then use the two-step Resync action for the failed Shopify projection.
NEED WOOLII REVIEW?
Keep the order and error reference together.
Send the shop domain, WooliiPorter order or job reference, and the visible customer-safe error reference. Use the support channel to share these references and keep credentials in the account connection settings.