Fix the failed station, not the whole order.

Connection required
Use Connect account in the embedded app and finish the secure browser handoff. Existing merchants may generate a fresh 15-minute connection code in the channel console if the handoff cannot be completed.

Location or scope warning
Re-open the embedded app after scope changes. Use Install repair only when the channel console shows a missing fulfillment service, location or required scope.

Assigned order not received
Confirm the fulfillment order is assigned to the Woolii location. Ordinary Shopify orders are not imported unless Shopify creates an assigned fulfillment request.

Order needs merchant action
Open the latest order activity in the embedded app. Product links, wallet funding, mixed-order decisions and unavailable service routes remain visible instead of being silently retried.

Job failed
Open the failed queue item, resolve its reported cause, enter an operator reason and retry the same job. Retrying does not create a second business event.

Cancellation is under review
If picking or packing started, the warehouse team must stop work and return stock. If transport started, an authorized interception or after-sales decision is required. Shopify is not marked cancelled before that physical decision. After the review is closed, submit the cancellation again in Shopify so the final platform response can be recorded.

Tracking did not return
Confirm the Woolii shipment was physically handed over and has a WooliiPorter public tracking number. Then use the two-step Resync action for the failed Shopify projection.